Shipping

Delivery

All orders are shipped from Hong Kong via DHL. Delivery will take up to 10 business days (5-8 business days for Australian orders). Depending on geographic proximity and the reliability of the national postal service, delivery may take longer for some countries.

If you would like us to express post your parcel, please send an email to support@piba-leggings.com and we will provide you with a quote. 

Note that for pre-orders, an expected shipment date is noted at the top of the product page on our website. This is the date that we expect to dispatch your order. Delivery will then take up to 10 business days as noted above.

 

Tracking

Upon dispatch, you will receive an automatic email containing your DHL tracking number starting 'HKAQA.' If you click on the link in the email, all DHL tracking updates will be displayed.

You can also track your parcel here: https://dhlecommerce.asia/Track

When you click on the above link and input your tracking number, you will see a 'Tracking ID' on the right hand side of the page that starts with 'LW,' 'LX' or 'RX.' This is the number that you need to track your parcel directly via your national postal service's website (i.e. USPS.com, RoyalMail.com, CanadaPost.ca). Note that you can only track via your national postal service once they have scanned the parcel.

 

Failed Delivery Attempt

If you receive a failed delivery attempt notification, you must call your national postal service as soon as possible to arrange redelivery or pickup. You will need to provide them with the 'Tracking ID' starting 'LW, 'LX' or 'RX.' As noted above, when you input your 'HKAQA' tracking number into https://dhlecommerce.asia/Track, you will find the 'Tracking ID' on the right hand side of the page. If you do not contact your national postal service within a few days of receiving the notification, the parcel will be returned to DHL. 

 

Customs Duty/Import Tax

A customs duty is a tariff or tax on the importation of goods. Every country has different rules regarding customs duty/ import tax charged on international purchases. The rate usually depends on the type of goods being imported, the value of the goods and where the goods are being imported from. Please note that PIBA does not cover any customs duty or import tax levied by the destination country. 

USA: Most personal shipments valued up to USD200 are duty and tax free. For more information, click here: https://www.cbp.gov

Canada: The CBSA collects provincial sales taxes (PST) on most taxable imports valued at over CDN20 entering Quebec, Manitoba, Saskatchewan and British Columbia. The CBSA also collects Harmonized Sales Taxes (HST) on most taxable imports entering Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, and Ontario. For more information, click here: http://www.cbsa-asfc.gc.ca

UK: The Import VAT rate is 20% for goods purchased outside of the EU, valued between GBP15 - GBP135. Customs Duty is charged if the value of the goods exceed GBP135. For more information, click here: https://www.gov.uk

Germany: The Import VAT rate is 19%. For more information click here: http://www.zoll.de

You can calculate customs duty here: https://www.dutycalculator.com. The HS Tariff Code is 610463. Note that we ship from from Hong Kong.